This is an agreement between You (‘You’ includes any additional renters and authorized drivers identified on Rental Agreement) and Turismo Rent a Car L.L.C (Company) to rent the Vehicle identified including all its accessories, tools, tires and equipment as well as any replacement
This Agreement (including any addendum or memorandum) shall be read and construed in its entirety and shall constitute the entire agreement between the Company and You and shall supersede all other provisions, terms, warranties, verbal agreements or conditions contained in any other agreement, brochure, promotion, website advertisement or any other
This Agreement shall be governed by the laws of A.E. Any actions, claims, demands or suits arising out of or in respect of this Agreement will be attended to in the courts of Dubai, U.A.E.
Return of Vehicle
You agree to return the Vehicle in the same condition, together with its tools, tires, accessories and equipment to the Return Location on the Return Date specified on the rental agreement (or sooner, if demanded by the Company). Extension of the rental is possible and can be done verbally by contacting Turismo rent a There is no need for revised documentation and the rental is renewed with the same terms and conditions as the initial terms. The rental agreement is officially terminated once a vehicle check report is issued with the car returned to Turismo rent a car. Until then, you are liable to pay for the rental as per agreement.
Delivery/pick up service is available at AED 50/trip within Dubai city limits, and AED 150/trip to all other If You return the Vehicle to another location, you will be charged for all costs associated with transporting or towing the Vehicle to the Return Location unless otherwise agreed by the Company.
There will be no refunds for cars rented for less than 31 consecutive
The Company may take possession of the vehicle at its sole discretion without prior permission from You if there has been a breach of any terms or conditions of this agreement or if the Vehicle needs registration renewal, used in violation of the law or is
Turismo rent a car business hours are from 9:00 AM to 6:00 If you attempt to return the vehicle to the return location and it is not open for business at the time You return the Vehicle, the Vehicle will be deemed to have been returned at the time when that Return Location next opens for business. The rental shall continue until that time and you are liable for extra day charges. You shall remain fully responsible for the vehicle unless other arrangements have been agreed to in writing by the Company.
The Vehicle must be returned with the same amount of fuel equal to that at the time of the Petrol service charge is 20% extra on top of refueling charges if car is not returned at the same fuel level as when checked out.
Please ensure you do not leave any personal items when you return the vehicle. The company is not responsible for items left in the vehicle after its return.
Vehicle condition on return
You acknowledge that the only existing damage to the vehicle at the commencement of this Agreement is detailed on the Vehicle Condition Report. It is essential that all existing damage is signed for by You on the Vehicle Condition Report. Any damage which has not been noted on the Vehicle Condition Report will constitute damage which has occurred subsequent to the commencement of this Agreement for which You shall be liable. If you are not available to sign on the Vehicle Condition Report at the time of collection, you will be held liable for all damages that are not mentioned in the initial Vehicle Condition Report.
If the seal of the odometer is broken, or otherwise tampered with, you will be fined 5,000 AED and cost of repairing or replacing the
Pleading ignorance to damages on the car when returning it does not exempt you from any liability towards repair
An additional amount of 1,000 AED will be blocked off your credit card in case the car is returned with damages and no police report.
Unauthorized and prohibited Use of the Vehicle
The following persons must not drive the Vehicle:
A person who is not identified on page 1 as the driver or additional
A person who does not have a valid International license, or has a A.E license less than 6 months old, or is under 21 years of age, or is not licensed to drive the hired class of vehicle.
A person whose blood alcohol concentration exceeds the lawful percentage (0% Tolerance) whilst driving the
A person who is driving the Vehicle whilst under the influence of a drug, intoxicating liquor or
A person who has given or for whom You have given a false name, age, address or driver’s license
A person whose driver’s license has been cancelled, or is
A person who uses or intends to use the Vehicle for an illegal purpose, race, contest or performance test of any
The Vehicle must not be used in the following circumstances: (a) Any area outside the U.A.E (United Arab Emirates).
Any unsealed roads or off-road
The carriage of any persons for hire or the carriage of any inflammable, explosive or corrosive
Pushing or towing any vehicle, trailer, boat or other
The carriage of any greater load and/or persons and/or for a purpose for which the Vehicle was designed and constructed
The carriage of any animal in the Vehicle unless authorized in writing or noted on the rental agreement under Special Pet Stains/ Hair Shedding will incur a cleaning fee of 250 AED/Seat or 300 AED for the boot of the car.
The use of the Vehicle for racing, on a race track, pace making, reliability trials, speed trials, hill climbing or being tested in preparation for those activities.
The use of the Vehicle in a dangerous, willful or reckless The use of the Vehicle in unsafe or un-roadworthy conditions.
(k) In contravention of any U.A.E Law as defined in articles (28) & (29) of penal code as issued in federal law No.3 for 1987.
Change of Vehicle/Service and breakdown replacement
Should the Vehicle booked be unavailable for any reason, the Company reserves the right to substitute an alternative vehicle without prior notification and at no extra cost to This shall not constitute a breach of contract.
In case the vehicle needs servicing/repairs, you shall be provided with a temporary replacement vehicle, the make and model of which shall be decided by the company at its Upon completion of repair to the Vehicle and its return to the Lessee, the Lessee shall return the replacement vehicle to TURISMO RAC. Refueling and Salik charges are applicable on the replacement vehicle as per rental agreement.
In the event of an accident You must:
record the Time/Date/Location;
Record the other party’s full names, addresses, vehicle registrations, car types as well as any property damage in circumstances where the accident did not involve another motor vehicle;
Record the name of their insurance company;
(f) Promptly notify the Company at 800-8874766 or 0557215217.
The Lessee is liable to pay the Excess Liability of 1,500 AED/claim if police report states that it’s lessee’s or unknown party’s fault (red police report). The excess liability of 1,500 AED is payable regardless of the extent of damages and is the maximum liability incurred on the lessee if a police report is If it’s a third party’s’ fault (green police report) or you have purchased SCDW insurance, then the excess liability is waived.
Failure to obtain a police report will hold the lessee liable for all costs incurred and Lessee will forfeit all the security deposit regardless of which insurance package was
In the event of an accident or breakdown, call 800-2239 for 24/7 Road side assistance
In the case of “Total Loss” (including theft) the Lessee shall be liable to make payments of the leased/rented vehicle until the final police report or court judgement is provided to TURISMO
failure to obtain a police report will hold you liable for all the accident/damages sustained to the You will forfeit your deposit and/or any blocked amounts on your credit card made prior to hiring the car.
If You (or the driver who caused the accident) are less than 25 years of age or hold a less than 1-year-old valid UAE Driving license then You shall bear an additional charge of 10% of total claim amount in respect of loss &/or damages.
Insurance & third party liability
You will receive the benefit of the Company’s insurance with its insurer in respect of damage to the Vehicle or damage to any third party property excluding any property owned by You (or any friend, relative, associate or passenger) or any property in your physical or legal control provided You:
Are not in breach of this Agreement and have not caused any other person to have acted in a manner which is in contravention of this Agreement;
do not have coverage under any other policy of insurance
have provided information and assistance as may be requested by the Company’s
You authorize the Company’s insurer, at its sole discretion, to defend or settle any legal proceedings. The Company’s insurer shall have the sole conduct of any
You will remain responsible for the cost of demurrage for the period the Vehicle is unavailable due to
You (and authorized driver) are not covered health wise under the Company’s insurance policy, however, third party liability including death and bodily injury arising out of the use of the motor vehicle is
The Vehicle must be returned in a reasonable state of cleanliness or You may be charged a cleaning fee up to AED 60. Smoking is not permitted in the Vehicles or a cleaning & deodorizing process will be necessary at a charge of AED 500. Food and beverage stains on seat incur a cleaning fee of AED 250/seat.
The Kilometer allowance per day and Charge per Excess Kilometer Fee is indicated on Rental Agreement. The applicable Excess Kilometer Fee is payable by You to the Company on return of the Vehicle.
You (including any authorized driver and/or joint hirer) are jointly and severally responsible for compliance with terms and conditions of this
By entering into this Agreement You are responsible for and irrevocably authorize the Company to debit the credit card provided and You will pay the Company on demand any balance with the following charges:
The rental charges specified on the rental agreement (must be cleared funds before a vehicle is delivered);
All charges claimed by the Company in respect of parking, SALIK and/or any other traffic violations incurred during the period of time or until such later time as the Vehicle is returned to the Company. An additional administration fee of AED 40 per fine infringement will apply to cover the costs of processing; In the event of receiving an un- payable traffic violation (running a red light or excessive speeding), black points will be posted to the Lessee driver’s license. Unblocking such fines requires the presence of the Lessee at the police station with the original driver’s license. If the car needs to be impounded, it’s the Lessee’s responsibility to pay the necessary amount not to impound the car. Impounding the car is not an option. These types of fines should be cleared immediately as they put a hold on all the company’s transactions with the
All costs associated with the breaking of any special conditions set out here or on the rental agreement;
All costs associated with the early return or termination of the Rental Agreement until the end of the period specified on the rental agreement;
All late fees associated with the return of the Vehicle outside of the normal working hours;
all loss or damage to the Vehicle (including the loss of use of that Vehicle – ‘demurrage’), legal expenses, assessment fees, towing and recovery, consequential third party damage, storage, company service charges, any appraisal of the vehicle and the loss of any use of the vehicle where:
You have breached this Agreement;
You have been deemed negligent in any action thereby resulting in damage to the Vehicle or third party property;
You have damaged the Vehicle by any willful or reckless misconduct;
You have left the Vehicle unlocked or left the keys in the Vehicle;
You have not kept the key secure and under your personal control;
The underbody of the Vehicle is damaged regardless of cause except where there is a collision with another vehicle;
The Vehicle is totally or partially immersed in water regardless of the cause;
The interior of the Vehicle is damaged regardless of the cause, including by water due to the convertible roof (if any) being opened or left open;
The tires & rims of the Vehicle are damaged other than by normal wear and tear; including explosion, nails, wall bubbles, cuts or any type of damage to the tire, and/or scratches and damages to the
You have failed to maintain all fluid and fuel levels of the Vehicle or
failed to immediately rectify or report to the Company any defect in the Vehicle of which you have become or ought to have become aware;
the Vehicle is damaged by loading or unloading unsuitable or hazardous material such as paint, acid, …
The exterior of the Vehicle including the roof
is damaged regardless of cause except where there has been a collision with another vehicle.
You irrevocably agree and authorize the Company to use the credit card/s provided for payment of any amount due under this Agreement.
Immediately upon receipt, you must provide the Company with every summons, complaint or paper in relation to any accident or loss involving the
You will not refuse or fail to take any blood analysis or breath test requested by the police or as required by
You acknowledge that the Company relies on the truth of your representations in this
You irrevocably release and hold harmless the Company, its employees and agents from all claims for loss or damage to personal property owned by You or others left in the Vehicle, or which is received, handled or stored by the Company at any time before, during or after the rental period, whether due to the Company’s negligence or
Except as provided by law, You or passengers in the Vehicle are not the agent, servant or employee of the Company for any purpose
The Company gives no express warranties in relation to the Vehicle. Where the Company is permitted to limit its liability under those statutes for breach of any implied condition or warranty, the Company limits its liability to replacement, repair or re-supply of the Vehicle. All warranties, conditions and other obligations which may otherwise be implied are expressly excluded by this Agreement in their
The Company is not liable to You or any other person for any indirect, special, incidental or consequential loss relating to this
No right of the Company under this Agreement can be waived except by writing of an authorized officer of the
All company vehicles are fitted with Dubai Police GPS trackers. There is a mandatory vehicle tracking registration fee (VTRF) of 4 AED/Day, 20 AED/week, and 60 AED/month incurred as a
You acknowledge that your interest in the Vehicle is as a Bailee of the Company only and that You agree not to part with possession, dispose of, encumber or assign any right or interest in the Vehicle and not create any lien on the Vehicle for
Words used in this Agreement to denote any gender shall include all genders, singular words including the
You and/or the Authorized Driver agree to indemnify the Company from and against any or all claims, demands, actions, liabilities, losses, costs and expenses (including, but not limited to legal costs on an indemnity basis), incurred by the Company as a consequence of any breach by You or the Authorized Driver of this Agreement or the failure for whatever reason of the due and punctual performance of your obligations under this
We accept Visa and MasterCard
Visa and MasterCard will incur an additional 2.25% surcharge on any transaction.
You must make yourself available to assist the company in any actions mentioned in this agreement that may arise out of your hire of the vehicle.
The company may terminate the Rental Agreement at any time if the other party breaches the Rental
Security Deposit and credit card transactions
For each hired car, a security deposit of 1,500 AED must be blocked (Pre- Authorization, not charged) off the main driver’s credit card. The blocking is automatically released by your bank 30 days after. You will not receive a notification from your bank that the pre-authorization has been released. The security deposit is renewed for 30 days after you return the vehicle to accommodate for late posted traffic fines or Salik
In case the driver does not have a credit card, a cash security deposit is acceptable, however the deposit is refundable 30 days after returning the vehicle in the form of a cheque.
Bank Charges arising from using a foreign credit card/foreign currency are not the responsibility of the company and you shall not be entitled for a refund of that amount.